Privacy Policy

Privacy Policy for VisWorld.ai

Effective Date: [May, 2025]

1. Introduction

Welcome to VisWorld.ai (the "Platform," "Service," or "Website"). This Privacy Policy explains how VisWorld.ai ("VisWorld.ai," "we," "us," or "our") collects, uses, shares, and protects information about you when you access, use, or interact with our AI-powered video generation and editing tools, applications, and services (collectively, the "Services").

We are committed to protecting your privacy and handling your information in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable to our processing activities.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Service. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

We collect information to provide and improve our Services to you. The types of information we may collect include:

2.1. Information You Provide to Us:

  • Account Information: When you create an account, we may collect your email address, username, password, and other information you choose to provide, such as a profile picture.

  • Input Content: To use our Services for video generation and editing, you may upload or input various materials, such as existing videos, images, audio files, text prompts, scripts, and other data ("Input Content"). This Input Content may contain personal data, including likenesses, voices, or other identifiable features of individuals. You are responsible for ensuring you have all necessary rights and consents to provide this Input Content.

  • Payment Information: If you make a purchase (e.g., for a subscription or credits), our third-party payment processors (e.g., Stripe, PayPal) will collect and process your payment information. We do not directly store your full credit card details but may receive transaction confirmations and related details from the payment processor.

  • Communications: If you contact us directly (e.g., via email at feedback@visworld.ai for support or inquiries), we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

  • Feedback and Surveys: We may collect information you provide when you participate in surveys, contests, promotions, or provide feedback about our Services.

2.2. Information We Collect Automatically When You Use Our Services:

  • Log and Usage Data: We automatically collect log information when you use our Services, including your Internet Protocol (IP) address, browser type and settings, the date and time of your request, device information (e.g., operating system, device type), pages visited, features used, interactions with the user interface, and error logs.

  • Generated Content Data: When you use our AI tools to create or modify videos ("Generated Content"), we process the Input Content you provide and the resulting Generated Content. We may temporarily store this Generated Content on our servers to allow you to access, edit, and download it.

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your interaction with our Services, to remember your preferences, and for analytics and security purposes. You can control the use of cookies at the individual browser level or through our cookie consent management tool. For more information, please see our Cookie Policy (if available, or a dedicated section within this policy).

  • Device Information: We may collect information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.

3. How We Use Your Information (Lawful Basis for Processing)

We use the information we collect for various purposes, relying on the following lawful bases for processing under GDPR (where applicable):

  • To Provide and Maintain Our Services (Performance of Contract; Legitimate Interests):

    • To operate and maintain the Services, including creating and managing your account.

    • To process your Input Content and generate the requested video outputs (Generated Content).

    • To enable you to access, edit, download, and share your User Content.

    • To process transactions and manage subscriptions.

  • To Improve, Personalize, and Develop Our Services (Legitimate Interests; Consent where applicable):

    • To understand how users interact with our Services to improve user experience and develop new features and functionalities.

    • To personalize your experience on the Platform.

    • For research and development, including training and improving our AI models. This may involve using Input Content and Generated Content. Where possible, we use anonymized or aggregated data. If we use identifiable personal data for AI model training beyond what is strictly necessary for direct service provision to you, we will do so based on our legitimate interest with appropriate safeguards, or obtain your explicit consent. We will not use your private Input Content or private Generated Content to train our AI models without your explicit consent, unless it has been appropriately anonymized or aggregated such that it no longer constitutes personal data.

  • To Communicate With You (Performance of Contract; Legitimate Interests; Consent):

    • To send you transactional communications, including account confirmations, technical notices, updates, security alerts, and support messages.

    • To respond to your comments, questions, and requests and provide customer service.

    • To send you marketing communications (such as newsletters, promotions, and information about new products or services) if you have opted in or where otherwise permitted by law. You can opt-out of these communications at any time.

  • For Safety, Security, and Legal Compliance (Legitimate Interests; Legal Obligation):

    • To protect the security and integrity of our Services, prevent fraud, and enforce our Terms of Service.

    • To comply with applicable laws, regulations, legal processes, or governmental requests.

    • To protect the rights, property, or safety of VisWorld.ai, our users, or the public as required or permitted by law.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Service Providers (Data Processors): We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., cloud hosting providers, payment processors, analytics providers, customer support tools, email service providers). These service providers are authorized to use your information only as necessary to provide these services to us and are contractually obligated to protect your information, including via Data Processing Agreements where required by GDPR.

  • For Legal Reasons: We may disclose your information if we believe in good faith that it is necessary to:

    • Comply with a legal obligation, subpoena, court order, or other governmental request.

    • Protect and defend the rights or property of VisWorld.ai.

    • Prevent or investigate possible wrongdoing in connection with the Services.

    • Protect the personal safety of users of the Services or the public.

    • Protect against legal liability.

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you of such a change in ownership or control of your personal data as required by law.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

  • Aggregated or De-identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes, including research, analytics, or to improve our services.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law (e.g., for tax, legal, accounting, or other reporting requirements).

  • Account Information: We retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to re-activate the Services, or as necessary to comply with our legal obligations.

  • Input Content and Generated Content:

    • Content you upload or generate that is not explicitly saved to your account may be stored temporarily on our servers (e.g., for up to 7 days) to facilitate your use of the service and then automatically deleted.

    • Content that you explicitly save to your account will be retained as long as your account is active or until you choose to delete the content or your account.

  • Log and Usage Data: We retain log and usage data for a period necessary for security, service improvement, and analytics, after which it is typically aggregated or deleted.

When we no longer need to use your personal information for the purposes set out in this Privacy Policy, we will take steps to delete it or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures aim to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located in the European Economic Area (EEA) or the UK, your personal data may be transferred to countries outside the EEA/UK, such as the United States, where some of our service providers are located. When we transfer your personal data out of the EEA/UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or by transferring to countries that have been deemed to provide an adequate level of data protection. By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

8. Your Data Protection Rights (GDPR)

If GDPR applies to the processing of your personal data, you have certain data protection rights. VisWorld.ai aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data (e.g., for direct marketing or when processing is based on legitimate interests).

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where VisWorld.ai relied on your consent to process your personal information. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at feedback@visworld.ai. We may ask you to verify your identity before responding to such requests. We will respond to your request within a reasonable timeframe, and in any event within one month of receipt of your request, unless a longer period is permitted by applicable law.

If you are in the European Economic Area (EEA), you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.

9. Children's Privacy

Our Services are not intended for use by children under the age of 18 ("Minimum User Age"). We do not knowingly collect personally identifiable information from children under the Minimum User Age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data without your consent, please contact us at feedback@visworld.ai. If we become aware that we have collected Personal Data from children without verification of parental consent (where required), we take steps to remove that information from our servers.

For users in the EU/EEA, if we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information (typically for users between 13 and 16, depending on the Member State).

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, or manage your preferences via our cookie consent tool. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. "Do Not Track" Signals

Some web browsers may transmit "Do Not Track" signals to websites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice (such as by email notification or a notice on our Website homepage) prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Services after the effective date of the revised Privacy Policy will constitute your acceptance of the changes.

13. Contact Us

If you have any questions about this Privacy Policy, your data protection rights, or our data practices, please contact us:

By email: feedback@visworld.ai